Smooth Wave Entertainment Refund and Return Policy

Policy Overview

• Effective Date: 13th January 2025

• Website: https://www.smoothwaveentertainment.ng

• Introduction

• At Smooth Wave Entertainment (“we,” “us,” “our”), customer satisfaction is our top priority.

• This policy outlines the terms and conditions for refunds and returns for services and products provided through smoothwaveentertainment.ng.

Services Covered

• Scope

• This policy applies to:

• Digital Services (e.g., event ticket bookings, online streams, digital downloads)

• Physical Merchandise (e.g., branded apparel, accessories)

• Experiential Services (e.g., VIP access, artist meet & greets, workshops)

Refund and Return Guidelines

• Eligibility & Timeframes

• Digital Services: Refunds are eligible within 7 days of purchase, only if the content has not been accessed, streamed, or downloaded.

• Physical Merchandise: Returns accepted within 14 days of delivery.

• Items must be in original condition, unworn, unused, and with tags intact.

• Event & Experiential Services:

• Event Tickets: Fully refundable only if the event is cancelled or rescheduled by us.

General Refund Policy

• Workshops/VIP Services: Non-refundable unless cancelled by us or due to overbooking.

Refund Request Procedure

• To request a refund or return: Email refunds@smoothwaveentertainment.ng with your full name, order number, and reason for the request.

• You will receive a response within 5 business days.

• If a physical return is approved, you are responsible for return shipping unless the item was defective.

• Refunds are processed within 7–10 business days upon receipt and inspection of the returned item.

Non-Refundable Items

• Digital content already downloaded or accessed

• Customized or made-to-order items

• Items marked as “final sale”

• No-shows or customer-cancelled event attendance

Refund Method

• All refunds will be credited to your original payment method.

• Processing times may vary depending on your bank or payment provider, typically 5–14 business days.

Damaged or Defective Products

• If you receive a damaged or defective item, notify us within 7 days of delivery.

Return and Refund Guarantee

• We will provide a prepaid return label and issue a full refund or send a replacement at no extra cost.

Contact Details

• Contact Information

• If you have any questions about this policy, please contact us at:

• refunds@smoothwaveentertainment.ng

• https://www.smoothwaveentertainment.ng/contact

Policy Updates

• Changes to This Policy

• Smooth Wave Entertainment reserves the right to update or modify this Refunds & Returns Policy at any time.

• All changes will take effect immediately upon being posted on our website.