Smooth Wave Entertainment Refund and Return Policy
Policy Overview
• Effective Date: 13th January 2025
• Website: https://www.smoothwaveentertainment.ng
• Introduction
• At Smooth Wave Entertainment (“we,” “us,” “our”), customer satisfaction is our top priority.
• This policy outlines the terms and conditions for refunds and returns for services and products provided through smoothwaveentertainment.ng.
Services Covered
• Scope
• This policy applies to:
• Digital Services (e.g., event ticket bookings, online streams, digital downloads)
• Physical Merchandise (e.g., branded apparel, accessories)
• Experiential Services (e.g., VIP access, artist meet & greets, workshops)
Refund and Return Guidelines
• Eligibility & Timeframes
• Digital Services: Refunds are eligible within 7 days of purchase, only if the content has not been accessed, streamed, or downloaded.
• Physical Merchandise: Returns accepted within 14 days of delivery.
• Items must be in original condition, unworn, unused, and with tags intact.
• Event & Experiential Services:
• Event Tickets: Fully refundable only if the event is cancelled or rescheduled by us.
General Refund Policy
• Workshops/VIP Services: Non-refundable unless cancelled by us or due to overbooking.
Refund Request Procedure
• To request a refund or return: Email refunds@smoothwaveentertainment.ng with your full name, order number, and reason for the request.
• You will receive a response within 5 business days.
• If a physical return is approved, you are responsible for return shipping unless the item was defective.
• Refunds are processed within 7–10 business days upon receipt and inspection of the returned item.
Non-Refundable Items
• Digital content already downloaded or accessed
• Customized or made-to-order items
• Items marked as “final sale”
• No-shows or customer-cancelled event attendance
Refund Method
• All refunds will be credited to your original payment method.
• Processing times may vary depending on your bank or payment provider, typically 5–14 business days.
Damaged or Defective Products
• If you receive a damaged or defective item, notify us within 7 days of delivery.
Return and Refund Guarantee
• We will provide a prepaid return label and issue a full refund or send a replacement at no extra cost.
Contact Details
• Contact Information
• If you have any questions about this policy, please contact us at:
• refunds@smoothwaveentertainment.ng
• https://www.smoothwaveentertainment.ng/contact
Policy Updates
• Changes to This Policy
• Smooth Wave Entertainment reserves the right to update or modify this Refunds & Returns Policy at any time.
• All changes will take effect immediately upon being posted on our website.